DISPUTES WITH TENANTS
Disputes between landlords and tenants are not uncommon,
but if handled with professionalism and diplomacy,
most can be solved expediently.
Most disputes arise over rent increases, repairs and rental bond matters.
Initially of course, the property manager acts as negotiator in discussions between the landlord and tenant.
If all avenues are exhausted, and the parties have not been able to agree,
it may be necessary to apply for a Residential Tenancies Tribunal hearing.
The Tribunal is an independent third party which will hear the dispute and make a decision on the matter.
Your agent can represent you at the hearing, preparing the case from start to finish.
Preparation may include obtaining quotes and taking photos of the property (in case of bond disputes)
or researching rental market comparisons in the case of disputes over rent increases.
The findings of the Residential Tenancies Tribunal are final, and may not always be to you satisfaction,
so it is almost always beneficial to try and solve the problem in it's early stages.
There is an application Fee to pay if we are the applicant to the Tribunal.
There is also an hourly fee for our time as per our Management Agreement.